Privacy Policy
Last updated: January 10, 2026
At Sendo ("we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our link management service at sndo.app.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, password (encrypted), and billing information
- Link Data: Original URLs, custom short codes, link titles, and metadata
- Payment Information: Processed securely through Stripe (we do not store credit card details)
1.2 Automatically Collected Information
- Click Analytics: IP addresses, device types, browsers, operating systems, referrers, and geographic locations
- Usage Data: How you interact with our service, features used, and timestamps
- Cookies: Session cookies for authentication and functional cookies for analytics
2. How We Use Your Information
We use collected information for:
- Providing and maintaining the link shortening and analytics service
- Processing payments and managing subscriptions
- Sending service-related notifications and updates
- Analyzing usage patterns to improve our service
- Detecting and preventing fraud or abuse
- Complying with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
- Service Providers: Stripe for payments, hosting providers for infrastructure
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
4. Data Retention
We retain your data as follows:
- Account Data: Until you delete your account
- Link Data: As long as the link is active
- Analytics Data: 12 months for Starter plan, 24 months for Pro+, unlimited for Enterprise
- Billing Records: 7 years for tax compliance
5. Your Rights (GDPR & CCPA)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing of your personal data
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@sndo.app
6. Data Security
We implement industry-standard security measures:
- TLS/SSL encryption for data in transit
- AES-256 encryption for data at rest
- Bcrypt password hashing
- Regular security audits and penetration testing (Enterprise plans)
- Access controls and authentication
- Regular backups and disaster recovery procedures
7. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements (DPAs) with all service providers
- Compliance with EU-US Data Privacy Framework (when applicable)
8. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.
9. Cookies and Tracking
We use cookies for:
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: To understand how you use our service
- Preference Cookies: To remember your settings
You can control cookies through your browser settings. See our Cookie Policy for details.
10. Third-Party Links
Our service creates links to third-party websites. We are not responsible for the privacy practices of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our service.
12. Contact Us
For privacy-related questions or requests:
13. Supervisory Authority
If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.
