Cookie Policy

Last updated: January 10, 2026

This Cookie Policy explains how Sendo ("we", "us", or "our") uses cookies and similar technologies on sndo.app. By using our service, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your experience.

2. Types of Cookies We Use

2.1 Essential Cookies

Required

These cookies are necessary for the service to function and cannot be disabled.

Cookie Name	Purpose	Duration
auth_token	Maintains your login session	7 days or until logout
csrf_token	Protects against cross-site request forgery attacks	Session
session_id	Identifies your session for security	Session

2.2 Functional Cookies

Optional

These cookies enable enhanced functionality and personalization.

Cookie Name	Purpose	Duration
user_preferences	Remembers your dashboard settings and preferences	1 year
timezone	Displays times in your local timezone	6 months
theme	Remembers your color scheme preference	1 year

2.3 Analytics Cookies

Optional

These cookies help us understand how you use our service.

Cookie Name	Purpose	Duration
_sendo_analytics	Tracks usage patterns and feature adoption	2 years
_sendo_session	Measures session duration and engagement	30 minutes

3. Third-Party Cookies

We use limited third-party services that may set cookies:

3.1 Stripe (Payment Processing)

• Purpose: Secure payment processing and fraud prevention
• Privacy Policy: stripe.com/privacy
• Cookies: __stripe_mid, __stripe_sid

3.2 Cloudflare (CDN & Security)

• Purpose: Content delivery and DDoS protection
• Privacy Policy: cloudflare.com/privacypolicy
• Cookies: __cflb, __cf_bm

4. How We Use Cookies

We use cookies to:

• Authenticate you: Keep you logged in securely
• Remember preferences: Save your settings and choices
• Analyze usage: Understand how our service is used
• Improve security: Detect and prevent fraud
• Provide features: Enable dashboard customization

5. Managing Cookies

5.1 Browser Settings

Most browsers allow you to control cookies through settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and Site Permissions

5.2 Disabling Cookies

You can disable cookies, but note that:

• Essential cookies cannot be disabled without breaking core functionality
• Blocking cookies may prevent you from using certain features
• You will need to log in each time you visit

5.3 Opt-Out Options

To opt out of analytics cookies:

• Use the cookie preferences in your account settings (Pro and above)
• Enable "Do Not Track" in your browser
• Use browser extensions like Privacy Badger or uBlock Origin

6. Cookie Consent

6.1 EU/EEA Users

Under GDPR, we obtain your consent before setting non-essential cookies. You can:

• Accept or reject cookies via our cookie banner
• Change preferences at any time in your account settings
• Withdraw consent without affecting existing functionality

6.2 Cookie Banner

First-time visitors see a cookie notice with options to:

• Accept All: Enables all cookie types
• Reject Non-Essential: Only essential cookies
• Customize: Choose specific cookie categories

7. Do Not Track

We respect the "Do Not Track" (DNT) browser setting:

• When DNT is enabled, we disable analytics cookies
• Essential cookies remain active for core functionality
• This may limit some personalization features

8. Local Storage & Similar Technologies

In addition to cookies, we use:

• Local Storage: Stores dashboard preferences and temporary data
• Session Storage: Maintains state during your session
• IndexedDB: Caches API responses for faster loading (Pro+)

You can clear these through your browser's developer tools or privacy settings.

9. Mobile Apps (Future)

When we launch mobile apps, they will use similar tracking technologies:

• Device identifiers for analytics
• App-specific storage for preferences
• Push notification tokens (opt-in)

A separate Mobile Privacy Policy will be provided.

10. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage
• New features or technologies
• Legal or regulatory requirements

Material changes will be communicated via email or dashboard notice.

11. Contact Us

Questions about our use of cookies?

• Email: privacy@sndo.app
• Privacy Policy: Read full policy
• Support: Help Center